Returns

You can returns items you are not completely happy with within 15 days of the date of purchase. Items must be accompanied by original receipt, and must either be unworn and unwashed. This also includes any items ordered during a sale period. 

To request a return & refund please email us on info@livehekaya.com

Alternatively, you can call customer service on +254 720 278655

Refunds

We will refund any item you are not completely happy with within 15 days of the date of purchase. Items must be accompanied by original receipt, and must either be unworn and unwashed. This also includes any items ordered during a sale period.

Refunds will be processed either through M-pesa or a bank transfer. This is dependent on how you paid for the items. 

To request a return & refund please email us on info@livehekaya.com

Alternatively, you can call customer service on +254 720 278655

Exchanges

You can exchange items you are not completely happy with within 15 days of the date of purchase. Items must be accompanied by original receipt, and must either be unworn and unwashed. This also includes any items ordered during a sale period. 

To request an exchange please email us on info@livehekaya.com

Alternatively, you can call customer service on +254 720 278655